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I am a thirty one year old Montana gal. I am fiercely independent and enjoy quiet time just as much as I love to spend time with my friends and family!

Thursday, February 2, 2012

Nonviolent Communication and Conflict Management

I am currently working in a new program that is starting from the ground up.  As a result of this there is, of course, a ton of frustration, stepping on toes, problem solving and conflict.  In a most recent negotiation, we were in deep discussion over space; desks, offices, etc.  I found during this discussion that a continual reflection, from myself, to think of the principle form the NVC helped a great deal.  That principle was "connecting with the universal human needs/values (e.g. sustenance, trust, understanding) in us that are being met or not met in relation to what is happening and how we are feeling."  Continual reflection on this principle in the discussion of space truly helped me to remember that everyone has needs and those needs must be respected.

I think that utilizing this reflection allowed for a quicker solution to that situation.  The other individual responded with more calmness and less nervousness towards me than usual.  That made me feel great!  I believe that she felt more empowered than ever before and truly strengthened our relationship.

Unfortunately, due to confidentiality reasons and the fact that I am a supervisor for the other person I was unable to confidently ask for her input in regards to this situation.  However, the conversation went much better than others have between the two of us and I truly feel that a great bond is beginning to be created!

Resource
The Center for Nonviolent Communication. (n.d.) The center for nonviolent communication. Retrieved from http://www.nvc.org

2 comments:

  1. Tammy,

    I think it is great that you were able to use the strategies that we have been learning about in class, even though you weren't able to ask for her input, it sounds from your end of the conversation you felt more confidence and calm about the conflict process in this discussion. It sound like keeping those strageties and idea in mind truly does help during a conflict, thanks for sharing.

    ReplyDelete
  2. Tammy,

    Sometimes it can be so helpful to step away from the situation and to just think about it. Great example.

    ReplyDelete

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  • http://www.unicef.org/crc/files/Rights_overview.pdf
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  • http://www.wested.org/cs/we/print/docs/we/home.htm
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